Due to sanitary and other reasons, all sales, including, without limitation, fragrance, mica powder, and all other Buy Aroma Bead Products, are final and may not be returned, exchanged or refunded unless a particular order has missing items or contains incorrect products, in which event, returns, exchanges and refunds will be accepted for the missing or incorrect products only. All orders that have missing items or that contain incorrect products must be reported to Buy Aroma Beads within 24 hours of delivery. After 24 hours from delivery, all orders are presumed to be accurate, and no returns, refunds or exchanges will be accepted after that time.
To process a claim regarding missing or incorrect products, contact us within 24 hours of delivery at firstname.lastname@example.org with the following information: Order Number, Name on your order & which item(s) are incorrect/missing. Incorrectly shipped items will be returned, exchanged or refunded only if returned to us unopened and in its original packaging at the following address: P.O. Box 347, Forney, TX 75126. Upon receipt of the returned item, we will fully examine it and notify you email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price to the card/payment method you used when you checked out.
Permissible returns, exchanges and refunds do not include any shipping and handling charges. Shipping charges for all permissible returns, exchanges and refunds must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable, and any amounts refunded will not include the cost of shipping.